Articles
AI Won’t Take Your Job, But Someone Who Uses It Might
You may have heard the saying: “AI won’t take your job, but someone who knows how to use it will.” It’s a simple line, but it delivers
Mitch Schaffer
July 9, 2025
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Articles
AI in the Workplace: Empowering People, Not Eliminating Jobs
Many small and mid-sized business (SMB) owners are understandably cautious when they hear about artificial intelligence (AI) automation. The media often focuses on AI replacing
Mitch Schaffer
June 25, 2025
Articles
How AI Fits Into Your Business, Even If You Think It Doesn’t
If you think AI automation doesn’t apply to your business, you’re not alone. Many small and mid-sized business owners and managers feel the same way.
Mitch Schaffer
June 5, 2025
Articles
How an AI Chatbot Made Me a Happy SiriusXM Customer
Every year, like clockwork, I get a calendar reminder: “Call SiriusXM to negotiate your subscription.” And every year, like clockwork, I ignore it. Why? Because
Mitch Schaffer
May 29, 2025
Articles
The Truth About AI and Customer Experience
I was recently working with a small business owner who had a legitimate concern: “Mitch, I’m just not sure I want a robot answering my
Mitch Schaffer
May 27, 2025
Articles
Why Good People Quit and How Automation Can Help You Keep Them
Losing a valuable employee is more than a headache. It’s expensive, disruptive, and often avoidable. According to the Society for Human Resource Management, the cost of
Mitch Schaffer
May 20, 2025
Articles
Introducing 1sixty8 AI: Smart Automation for Business
Running a business today isn’t just about serving customers. It’s also about keeping up with everything behind the scenes. If you run a small or
Mitch Schaffer
May 7, 2025
Automation
How Much Is Manual Work Really Costing You?
Most businesses bleed time and money quietly. Let’s find out where yours is leaking. When business owners think about automation, the first question is usually,
Mitch Schaffer
May 5, 2025
Automation
Why AI Automation Is the Smartest Move for Small Business in 2025
You’re Doing Everything Right But Still Falling Behind Running a business today means juggling more than ever before. You’re putting in the hours, hiring the
Mitch Schaffer
April 30, 2025
Automation
Automation Isn’t All or Nothing: How to Start Small and Win Big
For small and mid-sized businesses, the pressure to adopt AI and automation is growing, but so is the uncertainty.You have heard the success stories about
Mitch Schaffer
April 29, 2025